Terms and Conditions

Important Points

1. BOOK N PLAY is an online marketplace. It does not operate ground / court services of its own. In order to provide a comprehensive choice of cricket grounds / courts etc, available times and prices to customers, it has tied up with many ground / court operators. BOOK N PLAY’s advice to customers is to choose ground / court operators they are aware of and whose service they are comfortable with. BOOK N PLAY’ responsibilities include: - Issuing a valid pass (a ticket that will be accepted by the ground / court operator) for its’ network of ground / court operators . - Providing refund and support in the event of cancellation - Providing customer support and information in case of any inconvenience BOOK N PLAY’ responsibilities do NOT include: - The ground / court operator’s court / grounds not given on time. - The ground / court operator’s employees being rude - The ground / court operator’s ground / court etc not being up to the customer’s expectation - The ground / court operator cancelling the booking due to unavoidable reasons - The baggage of the customer getting lost / stolen / damaged. - The ground / court operator gives the court to other customers because of the late arrival of the booked person. However, it does not happen if the booked person intimates the ground / court owner about the late arrival. - The customer going to the wrong address (please call the ground / court operator to find out the exact address if you are not a regular goer on that particular ground / court)

2. The users who have booked should not be late to the court / ground . Yet, the ground / court will not be given for others before the time that the booked person schedules.

3. BOOK N PLAY users are required to furnish the following details to the ground / court operators for their verification. - A copy of the booking confirmation page or SMS with the booking id. - Identity proof Failing to do so, they may not be allowed inside the ground / court.

4. In case if the ground / court operator could not provide the ground / court due to some reason, BOOK N PLAY will refund the purchased amount to the customer upon being intimated by the customers within 24 hours of the booking.

5. Cancellation Policy: The tickets booked through BOOK N PLAY can be cancelled. Kindly note that, the money will be transferred back to the booked person's PAYu money account

Cancellation Terms

Time FrameCancellation Fee
Cancellation before 48 hours of booked time No amount will be deducted and the money will be refunded to the user's bank account within 4 working days
Cancellation greater than 24 hours and lesser than 48 hours 50% of Gross Amount will be deducted as cancellation fee and the rest will be refunded(If the user does not want to reschedule his slot and wants refund instead)
*Less than 24 hrs before booked timeNo cancellations are allowed

6. Reschedule Policy: Rescheduling(Prepone or postpone the slot time to later date) is allowed 24 Hours prior to slot time. Rescheduling of a booking can be done only once. Once rescheduled, the booking cannot be cancelled.

7. In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, an incident will be considered ‘raised’ as long as the ticket shows up on the confirmation page of www.booknplay.in.

8. BOOK N PLAY does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from others. BOOK N PLAY will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind at all and howsoever caused from out of the information derived by you through your usage of this Site. In no event shall BOOK N PLAY be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of information provided on the website in so far as such information is derived from other service providers.

Communication Protocol

1. By accepting the terms and conditions the customer accepts that BOOK N PLAY may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’’ mode then the customer may not get / get after delay any alerts sent during such period.

2. BOOK N PLAY will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from BOOK N PLAY as an alert on the mobile phone number provided during the course of ticket booking and BOOK N PLAY shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold BOOK N PLAY liable for non-availability of the service in any manner whatsoever.

3. The customer acknowledges that the SMS service provided by BOOK N PLAY is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, BOOK N PLAY shall be immediately informed about the same by the customer and BOOK N PLAY will make best possible efforts to rectify the error as early as possible. The customer shall not hold BOOK N PLAY liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

4. The customer appreciates that the clarity, readability, accuracy and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. BOOK N PLAY shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

5. The customer assents to recompense and hold harmless BOOK N PLAY and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which BOOK N PLAY and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message pertinent to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in court / ground schedule, delay, and/or rescheduling from BOOK N PLAY and/or the SMS service provider.

6. By accepting the terms and conditions the customer acknowledges and agrees that BOOK N PLAY may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their facilities and/or services of the ground / court operator.

7. Complaints and claims related to grounds / courts bookings should be reported to BOOK N PLAY support team within 10 days from your booked date.