Frequently Asked Questions

General

What are the advantages of booking a Ground / Court with BOOK N PLAY?

BOOK N PLAY is the only website to book a ground / court online where you will find the various grounds and courts with available time slots.

If you think we can add value in any other way, you can send us your feedback using the form on the left-hand-side of the page.

Do I need to register to use BOOK N PLAY?

No. BOOK N PLAY does not require its customers to go through a tedious registration process.

Does booking online cost me more?

No, we don't charge anythings from our customers. It's absolutely free. We just get hundred rupees as an advance for each slots and only the remaining amount will be paid directly.

Booking-related

Is it mandatory to take a printout of the booking?

The booking confirmation sms / email is your booking. You need to show either the sms you received or the email to the ground / court operator.

I've deleted the booking confirmation sms. What should I do now?

A copy of the booking confirmation would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it to the Court / Ground operator. If you have not received the booking e-mail, please call any of our call centers and our executive will re-send you a copy by mail.

I didn’t receive the booking confirmation sms. Can you re-send it?

Click on the Print/SMS on the home page on www.booknplay.in. Enter your booking number mentioned on the booking confirmation we e-mailed you. Choose the SMS option and click on Submit. In case you don’t have a copy of the booking confirmation either, contact our call center and our executive will assist you.

I entered the wrong mobile number while booking. Can I get my booking confirmation on a different number?

Sure you can. Please contact our call center and our executive will send you the booking confirmation on your desired number.

Payment Related

Does the owner of the credit card with which the booking is made need to be one of the passengers?

Not at all!. The user can use any card to make the booking, not necessarily their own. However, please note that the user in whose name the booking is made should have the booking confirmation SMS / email.

What payment options do I have?

1. Credit Card payment 2. Debit Card payment 3. Netbanking

How does the transaction appear on my card / account statement?

Transactions on BOOK N PLAY will appear as BOOK N PLAY.IN, www.BOOK N PLAY.in in your bank statement.

Is it safe to use my credit card on this site?

Transactions on BOOK N PLAY are very safe. We employ the best-in-class security and the transactions done are secure. BOOK N PLAY uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Why the slots still available after the successfull booking ?

No need to worry, we display slots of different courts available in that particular venue. For example, X has 3 badminton courts, slots will be shown available three times so that there can be three bookings made for a same time slot.

Cancellation Related

Can I cancel my booking online?

All the bookings that are made through this website can be cancelled online if it is acceptable by our cancellation policy.

Time FrameCancellation Fee
Less than 3 days and upto 48 hrs before the booked dateNIL
*Less than 48 hrs before booked time No refund

You need to click on the cancel button in the My bookings page.

Refund Related

How can I get a refund in case I cancel my booking?

The refund will be processed through the same mode of payment within 10 working days